Printer not printing

[Tadv]

Wireless printer not working 

[VikramTheGreat]

Hi @Tadv,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it is when your wireless printer refuses to print; it feels like everything stops when you need it most. Let’s troubleshoot this step by step:

1. Check Printer Status

• Make sure the printer is powered on and shows a steady blue wireless light.
• If the light is blinking, it’s not connected to Wi-Fi.

2. Verify Network Connection

• Ensure your printer and computer/mobile device are on the same Wi-Fi network.
• Avoid using the HP Direct Wi-Fi unless you intend to print via that mode.

3. Restart Devices

• Power off your printer, router, and computer.
• Wait 30 seconds, then restart in this order: Router → Printer → Computer.

4. Clear Print Queue

• On your PC or Mac, open the print queue and cancel all pending jobs.
• Restart the Print Spooler service (Windows) or reboot your Mac.

5. Run HP App

• Download HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• For macOS, open the HP app and use Diagnose & Fix.

6. Update Printer Firmware

• Use HP App or the printer’s control panel to check for firmware updates: Official HP® Support.

7. Re-add the Printer

• Remove the printer from your device’s printer list.
• Add it again using Wi-Fi setup (not USB).

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat