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Common problems for Connectivity Issues
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‎10-31-2025 11:33 AM

HP Recommended

I recently have a new WiFi. My printer is determined to use the old WiFi IP address and has linked it to the new name-SSID. Can anyone please tell me what to do? Thanks

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Accepted Solutions

‎11-02-2025 04:27 AM

HP Recommended

The printer is using an old IP address which won’t work. I don’t know how to get the printer to use the new IP address for our WiFi

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4 REPLIES 4

‎10-31-2025 12:26 PM

HP Recommended

Hello @AmeLizHenderson , how are you ?

 

Please, try the procedures below:

 

https://support.hp.com/us-en/document/ish_6039801-6039767-16

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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‎11-02-2025 04:27 AM

HP Recommended

The printer is using an old IP address which won’t work. I don’t know how to get the printer to use the new IP address for our WiFi

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‎11-03-2025 05:16 AM

HP Recommended

Hello @AmeLizHenderson 

 

Did the above procedure work?

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
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‎11-03-2025 09:41 AM

HP Recommended

No it just shows the old IP address. I am trying to connect the HP to my new Ting network and I believe that creates a new IP address.  My HP app won't find my printer no matter how many hours I have spent trying!

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