Printer not responding

[59715]

HP OfficeJetPro8025

Product Number 1KR57A

Printer not responding. Can't connect to printer. Printer does print out its "Wireless Network Test Results" page successfully. It shows that printer passes all diagnostics.

Both the router and the printer have been unplugged and restarted.

My iMac has been upgraded to latest OS. I downloaded the latest Mac software.

Cannot add the printer.

after downloading new software

[Anand_Andy]

Hi @59715,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• Is the blue Wi-Fi light solid on the printer? ( if the Wi-Fi Light is blinking then please re-connect the printer back to your Wi-Fi router - Restore Wi-Fi setup mode on your HP printer, Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.)
• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Restart the computer, printer, and router

• To resolve many connectivity issues, restart the computer, printer, and router.
• NOTE: The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.
• Turn off the router by pressing the power button or disconnecting the power cord.
• Turn off the printer.
• Close all running programs on your computer, and then shut down the computer.
• Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
• Turn on the printer.
• Turn on the computer.
• Try to turn on Web Services.
• If the issue persists, continue to the next step.

Uninstall HP Smart and reinstall:

• Click Finder, and then click Applications. In the list of apps, click and drag the HP Smart app to the Trash at the end of the dock.
• Go ahead and Update the software on Mac 
• Restart PC
• Once the PC is turned back and idle, download HP Smart 
• Once installed, try setting up the printer again and then try printing.
• If the issue persists, continue to the next step.

Add the printer using Apple AirPrint drivers.

• Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
• Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
•  If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
• Click the plus sign click Add Printer or Scanner, click the printer name.
• Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
•  
• 
• Try to print.

Hope this helps! Keep me posted. 

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