@katherine_g Depending on the printer model, the power supply might include a power module inside the printer (internal), a power module that is separate from the printer (external), or a rechargeable battery if you have a mobile printer. For steps to resolve the issue, choose your printer power supply type.
Internal power supply example:
External power supply example:
Rear of the printer
External power module
Mobile printer with battery example:
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
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