Printer not working after cartridge change

[veebrad]

Software is MacOS Sequoia , HP Officejet printer 8610

I replaced a color cartridge,  now printer is not working with error message "there is a problem with the printer or ink delivery system: i followed the on?of and unplug instructions but this doesnt help!

[VikramTheGreat]

Hi @veebrad,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you’re using HP OfficeJet Pro 8610 with macOS Sequoia (or possibly macOS 10.14 Mojave), and after replacing a color cartridge, you're receiving this error: “There is a problem with the printer or ink system.” This is a critical ink system error, typically caused by: A defective or incompatible cartridge or an Ink system blockage or an air lock.
 

Please try the steps below and let me know how it goes:

1. Reset the Printer

• Turn off the printer.
• Unplug the power cord from the wall and the printer.
• Wait 60 seconds.
• Plug it back in and turn it on.

2. Check the Cartridge Installation

• Open the cartridge access door.
• Remove and reinsert all cartridges, ensuring they click firmly into place.
• Make sure the orange pull tab and plastic tape were removed from the new cartridge.

3. Clean the Cartridge Vents

• Use a pin or paperclip to gently clear the vent holes on top of the cartridge (especially the one you replaced).
• Wipe the copper contacts with a lint-free cloth and distilled water.

4. Clean the Printhead

• If the error persists, the printhead may be clogged:
  • Use the printer menu: Setup > Printer Maintenance > Clean Printhead.
  • If that fails, you may need to manually clean the printhead (only if you're comfortable doing so).

5. Try a Different Cartridge

• If possible, try replacing the new cartridge with another genuine HP cartridge.
• Sometimes a defective or incompatible cartridge can trigger this error.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat