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Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎10-01-2026 02:42 AM

HP Recommended

New hub connected and now air printer will not work

 

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1 REPLY 1

‎10-02-2026 11:34 AM

HP Recommended

Hi @Brontë 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I’m sorry to hear that the printer stopped working after connecting the new hub. I understand how inconvenient this can be, especially when you need to print using AirPrint.

 

To help identify whether the issue is related to the new hub or the printer connection, please provide the following details:

  • Printer model and product number
  • Device you are trying to print from (iPhone, iPad, or Mac) and its OS version
  • Whether the printer is connected to the same Wi-Fi network as the device
  • Whether the printer appears in the AirPrint printer list
  • Any error message displayed when you try to print
  • A photo or screenshot of the error, if available
  • Please confirm whether the printer was working correctly before the new hub was connected

Once we have these details, we can guide you through the appropriate troubleshooting steps.

 

Take care and have an amazing day!

I'm an HP Employee.


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