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‎01-07-2026 09:59 PM

HP Recommended

I changed my wifi password on my google router and now I'm unable to reconnect my laser jet printer back. I've tried for hour on both mobile iOS app and my macbook. It keeps getting stuck at the wifi password part. how do i fix this? 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2026 12:30 PM

HP Recommended

fixed, had to get off 5 g and move to 2.4 g wifi

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2 REPLIES 2

‎01-08-2026 12:30 PM

HP Recommended

fixed, had to get off 5 g and move to 2.4 g wifi

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‎01-10-2026 07:11 AM

HP Recommended

Hi @ek51,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Thanks for the update. I’m glad to hear you were able to get it fixed.

For anyone else running into the same issue after changing a Wi-Fi password: many HP LaserJet printers can only connect to a 2.4 GHz network. If your router is set to 5 GHz only (or auto-switching), the printer may get stuck at the Wi-Fi password step during setup. Switching to 2.4 GHz, or temporarily disabling 5 GHz while reconnecting the printer, usually resolves the problem.

Appreciate you sharing the solution 👍

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


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