Printer not working- need to un-install software and update

[OV64]

Printer not working- need to un-install software and update

[Raj_05]

Hi @OV64,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To uninstall the software for your HP printer and update it, follow these steps.

Uninstalling the HP Printer Software

On Windows:

1. Open Settings: Press Win + I to open the Settings app.
2. Go to Apps: Click on Apps or Apps & Features.
3. Find the HP Software: Look for the HP software related to your printer in the list (it might be listed as "HP Printer Software" or similar).
4. Uninstall: Click on it and select Uninstall. Follow the on-screen prompts to complete the uninstallation.

On macOS:

1. Open Finder: Click on the Finder icon in your dock.
2. Go to Applications: Open the Applications folder.
3. Find HP Software: Locate the HP printer software or HP Utility application.
4. Uninstall: Drag the HP software to the Trash or follow any provided uninstallation instructions.

Updating HP Printer Software

Download the Latest Software:

• For Windows: Visit the HP Support website and enter your printer model. Download the latest drivers and software package.
• For macOS: Go to the HP Support website, enter your printer model, and download the latest drivers for macOS.

Install the Software:

• For Windows: Open the downloaded file and follow the installation wizard. Connect your printer when prompted.
• For macOS: Open the downloaded file and follow the on-screen instructions. Connect your printer when prompted.

Restart: After installation, restart your computer to ensure the new software is properly integrated.

Test the Printer: Print a test page or scan a document to ensure everything is working correctly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support