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Common problems for Connectivity Issues
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‎12-29-2020 12:45 PM

HP Recommended
Product: HP Envy 6032
Operating System: Microsoft Windows 10 (64-bit)

I am having trouble printing when my printer is connected to the WiFi extender which is nearest to the location of my printer. The printer is online and when i print the network status it can see the network. My PC however can't see the printer and thinks it's off line. I move the printer so that it is connected directly to the main router and this has solved the problem but this isn't ideal as I need the printer in the other location, please can someone help to resolve this problem.

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3 people had the same question
1 REPLY 1

‎12-29-2020 01:00 PM

HP Recommended

Hi,

This is something to do with your home network, not with the printer itself, the printer settings have nothing to do in here, but only to your network configuration.

 

You should make sure that the WiFi Extended is set correctly to act as a single network, that there are no multiple DHCP servers as an example, there are many possible configuration issues to cause what you describe.

 

Shlomi



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