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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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Accepted Solutions
HP Recommended
Hi,
The printer supports a 2.4GHz wireless connection only, so first you should contact your internet service provider and make sure that your router is set to broadcast a 2.4GHz wifi.
Ask your ISP to make sure that 2.4GHz wifi is set with a unique SSID, not the same SSID for your 5GHz connection (e.g eric for a 2.4GHz band and eric5 for the 5GHz as an example)
Once the settings has been changes, swipe down the gray dashboard at the top of the printer screen and click the wireless icon, then click the gear icon and select Restore Network Settings. Be sure to confirm any prompt, the select Wireless Setup Wizard from the same menu, select your network and provide its password.
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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HP Recommended
HP Recommended
Hi,
What is your printer model?
Many HP printers only supports 2.4GHz wireless connection, only select later models supports 5GHz connectivity, so enabling 2.4GHz with a unique SSID would be crucial to connect the printer to the network in such scenario.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
3
0
0
HP Recommended
HP Recommended
Hi,
The printer supports a 2.4GHz wireless connection only, so first you should contact your internet service provider and make sure that your router is set to broadcast a 2.4GHz wifi.
Ask your ISP to make sure that 2.4GHz wifi is set with a unique SSID, not the same SSID for your 5GHz connection (e.g eric for a 2.4GHz band and eric5 for the 5GHz as an example)
Once the settings has been changes, swipe down the gray dashboard at the top of the printer screen and click the wireless icon, then click the gear icon and select Restore Network Settings. Be sure to confirm any prompt, the select Wireless Setup Wizard from the same menu, select your network and provide its password.
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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