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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Hariet
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Solved!

Printer not working with new Gateway router

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We recently updated Eric’s Finity to a gateway 5G.  I cannot get my older HP printer to find or take the new network.  

help please 

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Hariet
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There is no Eric.  Sorry

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ShlomiL
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Hi,

What is your printer model?

 

Many HP printers only supports 2.4GHz wireless connection, only select later models supports 5GHz connectivity, so enabling 2.4GHz with a unique SSID would be crucial to connect the printer to the network in such scenario.

 

Shlomi

 



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Hariet
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The printer is a OfficeJet Pro 6975.  It’s several years old.  If it’s connectable could you walk me through the steps?  I am computer illiterate so please dummy down.

 

thanks so much!

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ShlomiL
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Hi,

The printer supports a 2.4GHz wireless connection only, so first you should contact your internet service provider and make sure that your router is set to broadcast a 2.4GHz wifi.

 

Ask your ISP to make sure that 2.4GHz wifi is set with a unique SSID, not the same SSID for your 5GHz connection (e.g eric for a 2.4GHz band and eric5 for the 5GHz as an example)

 

Once the settings has been changes, swipe down the gray dashboard at the top of the printer screen and click the wireless icon, then click the gear icon and select Restore Network Settings. Be sure to confirm any prompt, the select Wireless Setup Wizard from the same menu, select your network and provide its password.

 

Regards,

Shlomi



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