Printer not working

[catht46]

The printer was just offline. I've moved it closer to the wi-fi hub, nothing. So I connected via a cable to the laptop and tried that way. It then said can't find the printer. I tried the set up a printer, says the printer is not turned on! Unpluged, plugged back in Now have a solid orange light on the side of the printer and message on the computer says offline and draw open, it's closed.

[A_Gayathri]

Hi @catht46,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY 6010 All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• Is the blue Wi-Fi light solid on the printer? ( if the Wi-Fi Light is blinking then please re-connect the printer back to your Wi-Fi router - Restore Wi-Fi setup mode on your HP printer, Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.)
• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• What Operating System is running on your Device?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.
• click here Printer offline
• click here Troubleshoot a Wi-Fi connection to an HP printer

Hope this helps! Keep me posted. 

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