Printer off line

[Moi26]

Hi I've changed broadband and had to link my deskjet printer to laptop to change network  which I did successfully.  But it won't print, the WiFi light is on but when try to print from my phone or tablet as I always have done, I get message that printer is offline.  Any suggestions please?

[Hawks_Eye]

Hi @Moi26,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To be able to answer you effectively, we need some information.

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

Also, what is the current version of OS used?

Meanwhile, you may refer to this document and see if that helps. 

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Moi26]

Hi, all sorted thank you by turning network router off and on!

[Hawks_Eye · Accepted solution]

Hi @Moi26 

Thanks for letting us help you out! 

If you're all set, please mark this post as 'Accepted Solution' to help others find the answer and also I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards, 

Hawks_Eye