Printer off line

[poorSJ]

HP Smart Tank 2005 not shows printer off line when print requested. Will print a test print. Just installed Elons satellite service.

[zoey7886]

@poorSJ, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer being offline!

We're thrilled to have the opportunity to assist you and provide a solution. 

If your HP Smart Tank 200 Series printer is showing as offline when you attempt to print, but you can print a test page, consider the following troubleshooting steps:

Check Printer Connection:

• Ensure that your printer is properly connected to the network. Verify the Wi-Fi connection by using the Wi-Fi button on the printer.

Restart Devices:

• Restart both your printer and your computer or mobile device to reset the network connection.

Use HP Smart App:

• Use the HP Smart app to confirm network settings and ensure the printer is properly set up on your network.

Update Printer Drivers:

• Make sure the printer drivers are up to date. Visit HP's support website for the latest drivers.

Run HP Print and Scan Doctor:

• Consider using the HP Print and Scan Doctor tool, which can be downloaded from the HP support site, to automatically diagnose and resolve network printing issues.

Network Configuration Check:

• Print a Network Configuration Page to check network settings to ensure the IP address is correct and the printer is connected to your Wi-Fi network.

Check Firewall Settings:

• Ensure that your computer’s firewall settings are not blocking the printer from accessing the network. 

Hope this helps!

Take care, and have an amazing day! 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,