Printer offline, how do I speak to a human tech support?

[Kiamon]

Is there a number for human tech support?

[Kuroi_Kenshi]

Hi @Kiamon, Welcome to the HP Support Community!

I totally understand your concern, and I want to assure you that you're speaking with a real person here, ready to assist you! Let’s dive in and get your HP LaserJet MFP M234sdwe printer back online so you can get back to printing in no time.

Check Printer Power and Connection

• Ensure the printer is powered on and properly connected to your network (Wi-Fi or USB).
• If using Wi-Fi, verify that the printer is connected to the same network as your computer.

Set the Printer as Default

• Open Settings on your Windows 11 computer.
• Go to Devices > Printers & Scanners.
• Find your HP LaserJet MFP M234sdwe and make sure it's set as the default printer. Right-click on it and select Set as default printer.

Restart the Printer and Computer

• Turn off the printer, wait for a few seconds, and then turn it back on.
• Restart your computer to ensure it refreshes the connection with the printer.

Clear the Print Queue

• Go to Devices > Printers & Scanners.
• Click on your printer and select Open Queue.
• If there are any stuck print jobs, cancel them.
• Right-click the printer and select See what's printing to ensure no jobs are pending.

Run the Printer Troubleshooter

• Open Settings > System > Troubleshoot > Other troubleshooters.
• Run the Printer Troubleshooter to automatically detect and fix common printing issues.

Check for Printer Driver Updates

• Open Device Manager (search for it in the Start menu).
• Expand the Printers section, right-click on your HP printer, and select Update driver.
• Choose Search automatically for updated driver software and follow the prompts.

Reinstall Printer Drivers

• If the issue persists, try uninstalling and reinstalling the printer drivers:
  • Go to Devices > Printers & Scanners, select your printer, and click Remove device.
  • Then, reinstall the printer using the latest drivers from the HP website.

Check the Printer's Network Settings

• Ensure the printer's network settings are correctly configured if it's connected via Wi-Fi. You can access these settings via the printer’s control panel.

I hope that helped get your printer back to its full potential. Feel free to reach out anytime if you need further assistance. I’m here to make sure everything runs smoothly for you! 😊

Hope I was able to make things easier for you! 😊

If this solved your issue, go ahead and mark it as "Accepted Solution" and hit "Yes"—your feedback keeps us going and helps others too! 👍✨

Take care and have an amazing day! 🚀

Best regards,