Printer offline issue

taruntry · ‎09-23-2025

Hi, I am facing printer off line message while attempt to print. Both my Laptop and the printer connected with the same wifi network. But still i am facing this issues. Please advise.

VikramTheGreat · ‎09-25-2025

Hi @taruntry,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I know how frustrating it is to see a “printer offline” message, especially when both your Windows 11 laptop and HP printer are connected to the same Wi-Fi network. You're doing everything right by checking the basics, and I’m here to guide you through the steps.

1. Restart Devices

Turn off your printer and unplug it for 30 seconds
Restart your laptop
Turn the printer back on and wait for it to fully initialize

2. Set Printer to Online Manually

Go to Control Panel > Devices and Printers
Right-click your printer → Select “See what’s printing”
In the new window, click Printer > Use Printer Online

3. Reinstall the Printer

Sometimes reinstalling clears the offline status.

Go to Settings > Bluetooth & Devices > Printers & Scanners
Select your printer → Click Remove
Click Add device to reinstall it

4. Use HP App

This tool automatically detects and fixes offline issues.

🔗 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

Run the tool and follow the on-screen instructions

5. Check IP Address and Network Connection

On the printer, print a Network Configuration Page from the settings menu
Confirm the printer has a valid IP address
On your laptop, open a browser and enter the printer’s IP. If the printer’s web page loads, it’s online

6. Disable SNMP (Advanced Fix)

Sometimes, SNMP causes a false offline status.

Go to Control Panel > Devices and Printers
Right-click your printer → Printer Properties
Go to Ports > Configure Port
Uncheck SNMP Status Enabled → Click OK

I hope this helps.

Take care and have an amazing day!

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Regards,

VikramTheGreat

I'm an HP Employee.

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