Printer offline

[Jolanda2404]

Hi, my printer keeps going offline. I tried to fix it with the smart app, didn't work. I tried to reinstall, but somewhere I get lost in the instructions. Who can help me please? It drives me crazy! 

[sandytechy20]

@Jolanda2404

Welcome to the HP support community.

I understand that you are getting a printer offline error, I am glad to assist you.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

• Download HP Print and Scan Doctor.
• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor opens, click Start, and then select your printer.
• If your printer is not in the list, turn it off and on, and then click Retry.
• If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
• If a screen prompts you to turn on printer updates, click Yes.
• If a screen prompts you to make your printer the default printer, click Yes.
• Try to print.

.Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

• Turn on the printer.
• On the printer control panel, press and hold the Start Copy button , and then release it when the Ready light blinks.

Setting a Static IP Address

• Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:
• 
• Run your Web browser.
• In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
• Click the Networking tab.
• Under Connections, click Wireless.
• Under IP Address Configuration, click Manual IP.
• Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
• Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

Download and install the printer using the HP Smart app:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.