Printer offline

[Sammiejog]

My HP 4630 printer is offline and says it’s not powered on when it actually is and I can’t seem to connect to the internet .

[A_Gayathri]

Hi @Sammiejog ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP 4630 printer is showing as offline and indicating that it's not powered on, despite being physically powered on, there are a few steps you can take to troubleshoot the issue. Additionally, if you're unable to connect to the internet, addressing that issue may help resolve the printer problem.

Here's a step-by-step guide:

Printer Offline Issue:

Check Printer Connections:

• Ensure that the printer is properly connected to the power source and turned on.
• Verify that the USB or Ethernet cable (if applicable) is securely connected to both the printer and the computer.

Restart Printer:

• Turn off the printer, wait for a minute, and then turn it back on. This can sometimes resolve communication issues.

Check Printer Status on Computer:

• On your computer, go to the "Devices and Printers" or "Printers & Scanners" section (depending on your operating system).
• Right-click on your HP 4630 printer and make sure it is set as the default printer.

Cancel All Print Jobs:

• Open the print queue on your computer and cancel all pending print jobs.

Internet Connection Issue:

Check Internet Connection:

• Ensure that your computer is connected to the internet. Check other devices to confirm if they have internet connectivity.

Restart Router/Modem:

• Power cycle your router/modem. Turn it off, wait for about 10 seconds, and then turn it back on.

Check Network Settings:

• Verify that your computer is connected to the correct Wi-Fi network or Ethernet connection.

Update Network Drivers:

• Ensure that your network drivers are up to date. You can do this through the Device Manager on Windows or System Preferences on Mac.

Check for Interference:

• Wireless printers can be affected by interference. Ensure that there are no devices or obstacles causing interference between the printer and the Wi-Fi router.

Reinstall Printer Drivers:

Remove Printer:

• Uninstall the printer from your computer's device list.

Reinstall Drivers:

• Download and install the latest drivers for your HP 4630 from the official HP website.

Follow Setup Instructions:

• Reinstall the printer 

Additional Steps:

Update Firmware:

• Check if there's a firmware update available for your printer on the HP support website and update it if needed.

Run Printer Troubleshooter:

• Use the built-in printer troubleshooter on your computer to diagnose and fix printer-related issues.

I hope this helps. 

Take care and have a good day.

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Gaya1239

HP Support