Printer offline

[Sirduck]

Printer will not say online and when I try to use HP smart  will not  printer give a message private pickup.

[Max3Aj]

@Sirduck, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It looks like your HP OfficeJet Pro 8138e printer is experiencing connectivity issues and possibly a configuration setting preventing it from printing. Try the following steps to resolve it:

Step 1: Check Printer Connection

If connected via Wi-Fi:

>On the printer, go to Setup > Network Setup > Wireless Settings and make sure it is connected to the correct network.

>Print a Network Configuration Report from the printer's settings to verify the IP address.

>Try pinging the printer’s IP address from your computer:

>>Open Command Prompt (Win + R, type cmd, press Enter).

>>Type: ping [printer's IP address] (e.g., ping 192.168.1.100).

>>If there is no response, restart your router and printer, then reconnect.

If connected via USB:

>Try a different USB cable and port.

>Ensure the printer is set as the default printer (Control Panel > Devices and Printers).

>If it shows "Offline", right-click the printer and uncheck Use Printer Offline.
 

Step 2: Restart Print Spooler Service

1. Press Win + R, type services.msc, and press Enter.

2. Scroll down and find Print Spooler.

3. Right-click and select Restart.

4. Close the window and check if the printer is now online.

 Step 3: Reinstall the Printer

1. Open Control Panel > Devices and Printers.

2. Right-click your printer and select Remove device.

3. Download the latest HP Smart or Full Feature Drivers from the HP website.

4. Reinstall the printer using USB or Wi-Fi.

Step 4: Check for “Private Pickup” Setting

1. The Private Pickup message suggests that Private Pickup Mode might be enabled.

2. On the printer’s display panel, check Print Security Settings and disable Private Pickup Mode (if applicable).

Step 5: Use HP Print and Scan Doctor

1. Download and run HP Print and Scan Doctor. 

2. Follow the on-screen instructions to troubleshoot and fix connectivity issues.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support