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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎09-14-2025 01:34 PM

HP Recommended
Product: HP DeskJet 4152e All-in-One Printer

Printer keeps going Offline,  I have wireless system, tried turning off router and then printer and then turning on router and then printer.  Still does not work!

1 REPLY 1

‎09-17-2025 04:13 AM - edited ‎09-17-2025 04:13 AM

HP Recommended

Hello @Amelia2015, and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP DeskJet 4152e keeps going offline even after restarting your router and printer. Let's walk through a few steps to get your printer back online and ensure it stays connected.

Check Printer Connection Status

  • On the printer control panel, press the Wireless button.
  • If the Wi-Fi light is blinking, the printer is not connected to your network.
  • If it's solid blue, it's connected.

Set Printer to Use a Static IP Address

Sometimes, printers go offline due to dynamic IP changes.

  • Print a Network Configuration Page from the printer.
  • Note the IP address (e.g., 192.168.1.105).
  • Open a browser and enter that IP to access the printer’s Embedded Web Server (EWS).
  • Go to Network > Wireless (802.11) > IPv4 Configuration.
  • Set it to Manual IP, and apply the current IP, subnet, and gateway.

Re-add the Printer Using IP Address

  • Go to Control Panel > Devices and Printers.
  • Remove the existing printer.
  • Click Add a printer > The printer I want isn’t listed > Add a printer using a TCP/IP address.
  • Enter the static IP you set earlier.

Disable SNMP (Optional but Helpful)

  • In Devices and Printers, right-click your printer > Printer Properties > Ports tab.
  • Select the port with your printer’s IP > Configure Port.
  • Uncheck SNMP Status Enabled, then click OK.

Ensure Printer is Set as Default

  • In Settings > Printers & Scanners, select your printer and click Set as default.

Additional Tips

You may refer to this document - HP printer is offline or unavailable | HP® Support
 

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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