Printer offline

[jue4]

I recently bought a office jet pro 9015 E

Whenever I try to use it to print off PDF postage labels I get a message saying printer offline and job gets cancelled. I can download the label as a PDF and send it via the hp smart app on the PC, it then prints ???

Last time I tried to see what hp had to say was advised to use the scan doctor app. Downloaded and used that, at that time it found a problem solved it and all printed OK. I've come to print today and again win 11 is telling me its offline even though its online?? Scan doctor couldn't help so I've again had to resort to downloading the label to send via hp smart.

Not sure what to do now except return it and look for a different make. Not had this print 2 months yet and not at all happy. Shame as its a good printer once win 11 lets it print

[Kumar0307]

@jue4, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print as the printer is shown offline.

• Are you using the HP Smart app to print the PDF or are you printing from Adobe?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Restart the wireless router, the printer and the PC

Make sure the printer is connected to the same network as the PC

Hope this helps! Let me know how it goes. 

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