Printer offline

[Barbmicha]

Screen is purple, and blank. I went to print something and my phone said "printer offline" 

[Nal_NR]

Hi @Barbmicha,

Welcome to the HP Support Community.

I understand that you are facing issues with the printer offline. I'd like to help!

What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

Have you done any changes to your router network or software?

How is the printer connected to USB or Wireless? 
What is the status of the wireless light on the printer, steady or blinking?

Meanwhile, follow the steps mentioned below. 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor opens, click Start, and then select your printer.
• If your printer is not on the list, turn it off and on, and then click Retry.
• If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
• If a screen prompts you to turn on printer updates, click Yes.
• If a screen prompts you to make your printer the default printer, click Yes.
• Try to print.

Let me know how it goes.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @Barbmicha,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!