Printer offline

[Taniac78]

hi, can anybody help me with my HP printer? It continues to be off-line no matter what I do I reset it. It’s not being recognized by my router. I tried multiple times. I don’t know what else to do

[Max3Aj]

@Taniac78, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand how frustrating that can be! Let's try a few steps to get your HP printer back online:

Restart Devices: Turn off your printer, computer, and router. Wait for about 30 seconds, then turn them back on. This can clear any temporary issues.

Check Network Connection: Ensure your printer and computer are connected to the same Wi-Fi network. Move the printer closer to the router if needed.

Use HP Smart App: Download the HP Smart app on your computer or mobile device. Use the Diagnose & Fix tool within the app to troubleshoot and resolve issues.

Update Printer Drivers: Make sure your printer drivers are up to date. You can download the latest drivers from the HP website.

HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool. This can automatically detect and fix many common printer issues. Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe

Re-add Printer: If your printer has a touchscreen, use the Wireless Setup Wizard to reconnect it to your Wi-Fi network. For printers without a touchscreen, use the HP Smart app or Wi-Fi Protected Setup (WPS) to reconnect. 

You may refer to this link - HP Printer Offline Issues - How to Fix | HP® Support 

>Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support