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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-01-2026 08:45 AM

HP Recommended

I just changed my internet router and I am having trouble printing. The WiFi light is on but it says the printer is offline. I have tried every troubleshooting suggestion to no avail.

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1 REPLY 1

‎05-03-2026 05:39 AM

HP Recommended

Hi @Caitlin50,
 
Welcome to the HP Support Community!

Thanks for reaching out!


I understand how  it must be to see your printer showing “offline” right after setting up a new router, even though the WiFi light is on.

 

Could you please share the printer model number ? Also, let me know if you’re using Windows, macOS, or a mobile device to print.

 

Here are a few steps that often resolve this issue:

 

Restart printer and router: Power off both, wait 30 seconds, then turn them back on. This refreshes the network connection.

 

Reconnect WiFi: On the printer’s control panel, run the Wireless Setup Wizard (or press the WiFi button if available) to reconnect it to the new router.

 

Check IP address: Sometimes the printer gets a new IP after router changes. Verify it matches what your computer is using.

 

Update drivers: Ensure your computer has the latest HP drivers installed.

 

Set printer online: On Windows, go to Devices and Printers, right-click your printer, and make sure “Use Printer Offline” is unchecked.

 

I hope this helps.

I'm an HP Employee.


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