Printer password

[JGR58]

I had my equipment changed out and now my printer does not connect to my phone or laptop. It’s asking for a printer password. I don’t know what it is. The password for my WiFi does not work. Neither does my password from my old equipment. 

[A_Gayathri]

Hi @JGR58,

Welcome to the HP Support Community

I understand you have changed the router and it's not connecting to the printer and asking for the password. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug the power cord into the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle
•  

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

Please follow the steps mentioned in this document: click here and follow the troubleshooting steps  Find the wireless network password or PIN to connect an HP printer

click here and follow the troubleshooting steps  Troubleshoot a Wi-Fi connection to an HP printer 

HP printers - Wi-Fi connection is lost after router or network settings change

I hope this helps! Keep me posted. 

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