Printer prints a status report and WI_FI Network Results. No Errors, Connected on line to correct ne

[Larry777771]

Printer prints a status report and WI_FI Network Results. No Errors, Connected on line to correct network. Computer is connected to the same network. When I attempt to print from the computer, the printer awakens, makes noise, but does not print. There are no items in the que. Why will it not print?

[VikramTheGreat]

Hi @Larry777771,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed info! Since your HP Smart Tank 7602 is connected to the correct Wi-Fi network and wakes up when you try to print, but nothing prints and there's nothing in the queue, here are the most likely causes and how to fix them:

1. Restart Everything

• Turn off your printer, wait 10 seconds, and turn it back on.
• Restart your computer.
• Restart your Wi-Fi router, especially if other devices are also affected.

2. Check Printer Status in Windows

1. Go to Settings > Bluetooth & devices > Printers & scanners.
2. Click on your HP Smart Tank 7602.
3. Make sure it says "Ready" under the name.

❗ If it says “Offline” or “Paused”, click Open print queue > Printer (menu), and uncheck Pause printing or Use Printer Offline if selected.

3. Run the Windows Printer Troubleshooter

1. Go to Settings > System > Troubleshoot > Other troubleshooters.
2. Find Printer and click Run.

Let it check for issues with the driver, queue, and connectivity.

4. Reinstall the HP Printer Completely

1. Go to Settings > Printers & scanners.
2. Click the printer > Remove device.
3. Download the full-feature driver/software from HP Smart Tank 7602 All-in-One Software and Driver Downloads | HP® Support).
4. Install the driver and reconnect the printer when prompted.

Avoid using only Windows’ built-in driver—it can cause the symptoms you described.

5. Clear and Reset the Print Spooler (Advanced)

1. Press Windows + R, type services.msc, press Enter.
2. Find Print Spooler, right-click → Stop.
3. Navigate to: C:\Windows\System32\spool\PRINTERS
   • Delete everything in this folder (you may need admin permission).
4. Go back to services, right-click Print Spooler → Start.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support