Printer quality reports, tools not available hp 3700. They were previously

[oohansel]

[Dragon-Fur]

@oohansel 

Welcome to the HP Community --

One solution is shown in the image you posted.

Open HP Smart (Windows app)

Go to Settings

Open section "Advanced" (left column) 

Advanced opens the Embedded Web Server (EWS)

General Example - HP Smart - Windows - Menu

Note:  Your menu options might be different from those shown in the sample.

HP_Smart_Win_Main_Menu_4

 EWS - Tools - Samples

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Tools > Printer Information

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Tools > Supply Status

Optional (at bottom of webpage) > Print Printer Status Report

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Tools > Reports > Usage Report

To Print the Report:  EWS > Tools > Printer Reports > Print Usage Report

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Tools > Utilities > Print Quality Toolbox

9025_EWS_Tools_Utilities_Print-Quality-Toolbox_1

EWS_9025_Tools_Product_Information_Supply_Status_1

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What else?

If you dislike or cannot use the Embedded Web Server option,

(then)

Consider using the HP Smart "Reset" option.

If the reset does not work by itself, you have the option to uninstall / reinstall the HP Smart application.

Example - HP Smart - Windows - Application Reset / Reinstall

HP_Smart_Win_Apps-and-Features_ Reset_12

[oohansel]

When I clicked on Advanced I got this error.

[oohansel]

How do I get to the reset option on Windows 11?  THANKS!

[Dragon-Fur]

@oohansel 

Edits / Update

None of what I am suggesting is a Windows Reset for Windows 11.

The suggestions are only an App reset in Settings > Apps > Installed Apps > HP Smart.

If you get to the point where you are considering Reset of your Windows Operating System, you are outside of the scope of this thread.

Original Content

OK...

The source of the problem  perhaps lies deeper in the app or the connection of the printer to your network.

If you  have not done so, consider the solutions offered in the Reset / Reinstall section of my first post.

================== =====================

- Printer Application - HP Smart – Check / Reset -

Reminder

It is important that every device is using the latest version of the HP Smart app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

That might be enough…

Start here:

Restart Everything, including the router that controls your network

That might be enough (at least short term) -- check...

Next,

Windows

 Check / Run Windows Updates > Install any pending updates

Next,

If not previously completed,

Restart everything, including the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

Next,

Open and Check HP Smart

If the HP Smart opens but does not work or hangs partly open:  Close the HP Smart App

If you cannot close HP Smart: Restart the computer and log in

Do not start the HP Smart yet

No Joy?

Reset HP Smart Application - Windows

Next,

Reset the HP Smart application - This action removes the app data.

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

Still Rubbish

FYI only

If nothing else works – Consider --

Uninstall the HP Smart app from your Windows computer > Restart the computer and log in

AND

While connected to the same (home / office) network as your computer,

Uninstall the HP Smart app from other device(s) on your network

After the app is removed > Restart the device (for example, iPad, iPhone)

Next,

Repeat for each mobile device where you want to install the HP Smart application:

Install the HP Smart app on the mobile device

Start HP Smart app > Sign into the app > Add printer(s)

Next,

Restart the computer and log in

Install a fresh copy of the HP Smart application for Windows

HP_Smart_Win_Apps-and-Features_ Reset_12

================== =====================

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[oohansel]

Uninstalled app/ restarted
Attempted to reinstall app

Deskjet 3772 / WIndows 11

HP Smart / Printer Driver installation has failed.

Error Code: HPSM922841X

[Dragon-Fur]

@oohansel 

---

@oohansel wrote:

Uninstalled app/ restarted
Attempted to reinstall app

Deskjet 3772 / WIndows 11

HP Smart / Printer Driver installation has failed.

Error Code: HPSM922841X

---

============================

Update - Edits

For those reading --

The app reset would normally clear app data and allow uninstall / reinstall of the HP Smart app.

That said, installing the HP Smart application in Windows must follow certain general guidelines.

The how-to information is printed here as FYI only.

True - none of the installation information identifies the error code reported by @oohansel 

============================

HP Smart - Windows - Application

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> How to Use >>> HP printer setup (HP Smart app)

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

NOTES: 

• Read the Terms of Use document to understand the conditions of using HP Smart products.  For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
• Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
• If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP Smart requires that you sign into the application using your HP Account credentials.
• When working through a Browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different Browser – assign that Browser as the Default. (Note:  Chrome not working?  Use / Assign a different default Browser.)
• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

and

Check / Update  >> Every device (computer(s) and / or mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

============================

Original Content

No idea - I don't have any information on that error code.

It's acting like there is a problem with the app data - which should have been removed during the Reset of the app.

Might be an issue with the app version - possibly there is a conflict with the same app but different version installed on a different device.

Following the suggestions, the other "restart all" and check Windows updates would be done by now, too.

??

I will send your question to our Moderator team.

Should there be a response, look for a message here before the agent uses other means to contact you.

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Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

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• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
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Important

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Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[oohansel]

Thank you very much for your time!

[oohansel]

I tried to install the app again today and installed it.

However, I still can't print reports.

I'm on Windows 11, with its latest update, perhaps that's the issue?