I recently had my internet router go bad. I replaced the router with a new router. I created an SSID that had the same name and password so my devices would automatically connect and I wouldn't need to change anything. However, my printer has connected to the wireless (confirmed on the printer screen), but my computer cannot communicate with the printer even though it is connected to the same SSID (the only internet connection within range and confirmed by clicking on the wireless connection name). I cannot display the Embedded Web Server on my computer for the printer as requested by the Virtual Assistant. The connection times out or says it's unavailable.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".