• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-26-2026 08:46 AM

HP Recommended

The printer will print a test page via wireless. When I send any other  document, the printer will make sounds like it received the file, but nothing prints. The document does not show in the print queue. It seems to think it has printed.. I am using HP Smart Print. Both HP smart and the printer itself show as valid devices. The result is the same when I try to go directly to the printer bypassing HP Smart. Please help

Reply
1 REPLY 1

‎05-26-2026 09:19 AM - edited ‎05-26-2026 09:21 AM

HP Recommended

Use the console and if no console then use the EWS tool to find the problem.

This explains how to use the EWS
Use the HP printer Embedded Web Server (EWS)

 

It is likely the print job has specified a different paper size than the printer is configured for or a different input tray and no paper is in the tray or feeder (or the back input)

 

Possibly windows installed a basic driver and you need the full feature driver.  What is the printer model or go here and look for the full feature driver.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.