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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Microsoft Windows 10 (64-bit)

HP Tank printer will not connect

1 REPLY 1
HP Recommended

Hi @PBR9,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information


What seems to be the issue? Could you elaborate more? 


Meanwhile, Perform the following tasks in the order given. Try using the printer after each task to see if the issue is resolved.

Make sure the printer is ready to print

The printer should be on and in a ready state and display no errors or blinking lights.

Press the Power button to turn the printer on or wake it from sleep mode.

Make sure no error messages or blinking lights display on the printer control panel. Resolve any errors before you use the printer.

Restart the printer and the computer or mobile device to clear possible error conditions.

If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

NOTE:

Restarting the router temporarily disconnects all devices from the network and the internet.
 

Click here for the remaining steps. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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