Printer requires HP account

[h-palwaysbroken]

I have an Officejet Pro 8025e. I put in all new cartridges that were low.

I then got message: This printer requires use an HP account, enables web services, and internet connection for setup and use. It's still set up and connected to WiFi. So...??

This POS is 18 months old and I have only printed out about 30 pages. It's now off warranty. I want to drive over it with my car.

Before I do that, can you please give me some advice that would change my mind? Something that fixes the (planned) issues with HP printers.

Thank you. Somebody. Please!

[Garp_senchau]

@h-palwaysbroken, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Oh no, I can totally feel your frustration! 😤 When a printer becomes more of a headache than a help, it can make you want to take it for a joyride... but let’s try to avoid a "car vs. printer" showdown, shall we? 

Here’s a little hope for you: The message you're seeing about needing an HP account and web services might just be a setup hiccup. Since it's already connected to Wi-Fi, it’s probably asking you to link your HP account to enable some cloud features (like remote printing and updates). Here’s a quick fix to try before you give in to the temptation of running it over:

Log in to your HP account: You can do this via the HP Smart app or through their website. It should prompt you to set up web services once you log in.

Enable Web Services: If it’s not already enabled, the printer might be trying to connect to HP’s servers for updates or online printing features. This could solve the "needs web services" issue.

Check Firmware: Sometimes the printer needs a quick firmware update. You can either do this through the HP Smart app or directly on the printer’s control panel if it lets you.

Power Cycle: Turn it off, wait for a minute, and then turn it back on. This might help reset things and clear out any weird glitches.

I totally get how annoying this is, especially when you've barely used it. 😩 But hey, if you can get through this, the printer might be a bit more cooperative from here on out. And just think you could get a few more pages printed, which is a little less dramatic than running over it with a car... 😆

Hope this helps and keeps you from driving over it! Let me know how it goes! 😊

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,