Printer says busy and doesn’t allow printing

[Mookym2]

My Hp account shows plan and printer asleep. When I try to print it always says busy and is unable to complete my request 

[Kuroi_Kenshi]

Hi @Mookym2,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Check Error Messages

• Resolve error messages: Check for any error messages displayed by the printer software and follow the on-screen instructions to resolve them.

Connection Check

• Disconnect/reconnect USB cable: If your computer is connected to the printer via a USB cable, disconnect and reconnect the cable. Ensure it is firmly connected at both ends.
• Wireless connection: If using a wireless connection, verify that the connection is proper and stable.

Printer Status Verification

• Verify printer status:
  • For Windows 8.1/8: Open Charms bar > Settings > Control Panel > View devices and printers.
  • For Windows 7: Start menu > Devices and Printers.
  • For Windows Vista: Start menu > Control Panel > Printers.
  • For Windows XP: Start menu > Control Panel > Printers and Faxes.
  • Double-click your printer icon or right-click and select "See what's printing" to open the print queue.
  • Ensure there are no checkmarks next to "Pause Printing" or "Use Printer Offline."

Default Printer Check

• Ensure the printer is set as the default printer:
  • Verify the icon for the printer has a checkmark in a black or green circle indicating it is the default printer.
  • If not, right-click the correct printer and select "Set as Default Printer."

Restart Print Spooler

• Restart the print spooler:
  • Windows 8.1/8: Charms bar > Settings > Control Panel > System and Security > Administrative Tools > Services > Print Spooler > Properties > Start.
  • Windows 7/Vista/XP: Control Panel > System and Security/System and Maintenance/Manage > Services > Print Spooler > Properties > Start.
  • Ensure the spooler has "Startup type" set to "Automatic."

Restart Computer

• Restart the computer: Sometimes a simple restart can resolve various issues.

Clear Print Queue

• Clear the print queue:
  • Open devices and printers as specified above for your OS.
  • Double-click the printer icon to open the print queue.
  • Click "Cancel all documents" or "Purge Print Document," confirm yes.
  • If documents remain in the queue, restart your computer and recheck.

HP Print and Scan Doctor

• Use the HP Print and Scan Doctor utility which can diagnose and fix issues automatically.

Reset Printer

• Turn the printer off and disconnect from power, wait for about a minute, reconnect, and turn on.

By following these steps, you should be able to resolve the issues with your HP DeskJet 3755 All-in-One Printer and get it back to printing as expected.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @Mookym2,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Check Error Messages

• Resolve error messages: Check for any error messages displayed by the printer software and follow the on-screen instructions to resolve them.

Connection Check

• Disconnect/reconnect USB cable: If your computer is connected to the printer via a USB cable, disconnect and reconnect the cable. Ensure it is firmly connected at both ends.
• Wireless connection: If using a wireless connection, verify that the connection is proper and stable.

Printer Status Verification

• Verify printer status:
  • For Windows 8.1/8: Open Charms bar > Settings > Control Panel > View devices and printers.
  • For Windows 7: Start menu > Devices and Printers.
  • For Windows Vista: Start menu > Control Panel > Printers.
  • For Windows XP: Start menu > Control Panel > Printers and Faxes.
  • Double-click your printer icon or right-click and select "See what's printing" to open the print queue.
  • Ensure there are no checkmarks next to "Pause Printing" or "Use Printer Offline."

Default Printer Check

• Ensure the printer is set as the default printer:
  • Verify the icon for the printer has a checkmark in a black or green circle indicating it is the default printer.
  • If not, right-click the correct printer and select "Set as Default Printer."

Restart Print Spooler

• Restart the print spooler:
  • Windows 8.1/8: Charms bar > Settings > Control Panel > System and Security > Administrative Tools > Services > Print Spooler > Properties > Start.
  • Windows 7/Vista/XP: Control Panel > System and Security/System and Maintenance/Manage > Services > Print Spooler > Properties > Start.
  • Ensure the spooler has "Startup type" set to "Automatic."

Restart Computer

• Restart the computer: Sometimes a simple restart can resolve various issues.

Clear Print Queue

• Clear the print queue:
  • Open devices and printers as specified above for your OS.
  • Double-click the printer icon to open the print queue.
  • Click "Cancel all documents" or "Purge Print Document," confirm yes.
  • If documents remain in the queue, restart your computer and recheck.

HP Print and Scan Doctor

• Use the HP Print and Scan Doctor utility which can diagnose and fix issues automatically.

Reset Printer

• Turn the printer off and disconnect from power, wait for about a minute, reconnect, and turn on.

By following these steps, you should be able to resolve the issues with your HP DeskJet 3755 All-in-One Printer and get it back to printing as expected.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @Mookym2,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Check Error Messages

• Resolve error messages: Check for any error messages displayed by the printer software and follow the on-screen instructions to resolve them.

Connection Check

• Disconnect/reconnect USB cable: If your computer is connected to the printer via a USB cable, disconnect and reconnect the cable. Ensure it is firmly connected at both ends.
• Wireless connection: If using a wireless connection, verify that the connection is proper and stable.

Printer Status Verification

• Verify printer status:
  • For Windows 8.1/8: Open Charms bar > Settings > Control Panel > View devices and printers.
  • For Windows 7: Start menu > Devices and Printers.
  • For Windows Vista: Start menu > Control Panel > Printers.
  • For Windows XP: Start menu > Control Panel > Printers and Faxes.
  • Double-click your printer icon or right-click and select "See what's printing" to open the print queue.
  • Ensure there are no checkmarks next to "Pause Printing" or "Use Printer Offline."

Default Printer Check

• Ensure the printer is set as the default printer:
  • Verify the icon for the printer has a checkmark in a black or green circle indicating it is the default printer.
  • If not, right-click the correct printer and select "Set as Default Printer."

Restart Print Spooler

• Restart the print spooler:
  • Windows 8.1/8: Charms bar > Settings > Control Panel > System and Security > Administrative Tools > Services > Print Spooler > Properties > Start.
  • Windows 7/Vista/XP: Control Panel > System and Security/System and Maintenance/Manage > Services > Print Spooler > Properties > Start.
  • Ensure the spooler has "Startup type" set to "Automatic."

Clear Print Queue

• Clear the print queue:
  • Open devices and printers as specified above for your OS.
  • Double-click the printer icon to open the print queue.
  • Click "Cancel all documents" or "Purge Print Document," confirm yes.
  • If documents remain in the queue, restart your computer and recheck.

HP Print and Scan Doctor

• Use the HP Print and Scan Doctor utility which can diagnose and fix issues automatically.

Reset Printer

• Turn the printer off and disconnect from power, wait for about a minute, reconnect, and turn on.

By following these steps, you should be able to resolve the issues with your HP DeskJet 3755 All-in-One Printer and get it back to printing as expected.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @Mookym2,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Check Error Messages

• Resolve error messages: Check for any error messages displayed by the printer software and follow the on-screen instructions to resolve them.

Connection Check

• Disconnect/reconnect USB cable: If your computer is connected to the printer via a USB cable, disconnect and reconnect the cable. Ensure it is firmly connected at both ends.
• Wireless connection: If using a wireless connection, verify that the connection is proper and stable.

Printer Status Verification

• Verify printer status:
  • For Windows 8.1/8: Open Charms bar > Settings > Control Panel > View devices and printers.
  • For Windows 7: Start menu > Devices and Printers.
  • For Windows Vista: Start menu > Control Panel > Printers.
  • For Windows XP: Start menu > Control Panel > Printers and Faxes.
  • Double-click your printer icon or right-click and select "See what's printing" to open the print queue.
  • Ensure there are no checkmarks next to "Pause Printing" or "Use Printer Offline."

Default Printer Check

• Ensure the printer is set as the default printer:
  • Verify the icon for the printer has a checkmark in a black or green circle indicating it is the default printer.
  • If not, right-click the correct printer and select "Set as Default Printer."

Clear Print Queue

• Clear the print queue:
  • Open devices and printers as specified above for your OS.
  • Double-click the printer icon to open the print queue.
  • Click "Cancel all documents" or "Purge Print Document," confirm yes.
  • If documents remain in the queue, restart your computer and recheck.

HP Print and Scan Doctor

• Use the HP Print and Scan Doctor utility which can diagnose and fix issues automatically.

Reset Printer

• Turn the printer off and disconnect from power, wait for about a minute, reconnect, and turn on.

By following these steps, you should be able to resolve the issues with your HP DeskJet 3755 All-in-One Printer and get it back to printing as expected.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,