• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎04-04-2023 08:11 AM

HP Recommended
Product: HP OfficeJet 3831 All-in-One Printer
Operating System: Microsoft Windows 11

My  printer does not seem to turn on correctly or respond to the touch screen interface on the printer. I managed to initiate a global reset but it now is stuck on an error message wich I cannot close on the touch screen. The message says "HP Instant Ink Cartridge,  cartridge cannot be useduntill printer is enrolled in HP Instant Ink" . The printer is enrolled in Instant Ink. Have discovered that the printer has disconnected from the internet. There seems no wat of using the touch screen. I have connected a USB cable to my PC. Is there a simple way I can set up the Printer Wi Fi  and  get internet  and set up the printer without out using the touch screen interface.   Kind regards  RM

 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->