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‎04-04-2023 08:11 AM

HP Recommended
Product: HP OfficeJet 3831 All-in-One Printer
Operating System: Microsoft Windows 11

My  printer does not seem to turn on correctly or respond to the touch screen interface on the printer. I managed to initiate a global reset but it now is stuck on an error message wich I cannot close on the touch screen. The message says "HP Instant Ink Cartridge,  cartridge cannot be useduntill printer is enrolled in HP Instant Ink" . The printer is enrolled in Instant Ink. Have discovered that the printer has disconnected from the internet. There seems no wat of using the touch screen. I have connected a USB cable to my PC. Is there a simple way I can set up the Printer Wi Fi  and  get internet  and set up the printer without out using the touch screen interface.   Kind regards  RM

 

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