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Common problems for Connectivity Issues
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‎05-22-2026 03:03 AM

HP Recommended

Thank you for your response.

It looks like a hardware issue; the technician has to visit and check for the cable connection.

May I know if you are referring to deleting the JS29 account?

Follow these steps to delete your account:
 

  1. Visit the Privacy Office: Navigate to the HP Privacy Office and fill out your region/language details.
     
  2. Submit a Request: Select the option for "I want to make a request regarding my personal data" and request the deletion of your forum/community account.

I'm an HP Employee.


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‎05-26-2026 04:47 AM

HP Recommended

(i) Yes JS29 is not needed..  I seem to have two a/cs  JS2910 which is correct and JS29 which just confuses  posts.

(ii) the only other issue I have is that that when I plug the jack from my wired headphones into my PC they don't work. The previously worked ok. . I have checked them on a stereo system and they work there so I don't know why they don't work on my PC now.

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‎05-26-2026 05:06 AM

HP Recommended

Thank you for your response.

Please help us by providing the Product serial number or product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here


Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.

I'm an HP Employee.


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‎05-26-2026 06:35 AM

HP Recommended

Hi Jerry

(i) Re. the headphone issue, my PC is a Lenovo model not an HP model. Could the reason the headphones are not working when I plug in the jack to the PC be a microsoft software issue?

(ii) every time either you or I post I am being sent a copy saying "Hi js2910" and another copy saying "Hi js29".

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‎05-26-2026 07:03 AM

HP Recommended

May I know the model name of the headset?

I'm an HP Employee.


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‎05-26-2026 07:25 AM

HP Recommended

Hi

Headset model No:-

PHILIPS SBC HP250

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‎05-26-2026 08:43 AM

HP Recommended

Hi @Anonymous,

Thank you for sharing the details.

You are using Philips and Lenovo products.
Kindly contact the concerned team for help.


 We have sent the request to close the JS29 account.

Take care and have a good day.

I'm an HP Employee.


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