• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

Printer is HP OfficeJet Pro 9018E. Printer is showing as connected on my app and active. When I go to print, I get an error message: We’re having trouble reaching the printer. Would you like to try again?

1 REPLY 1
HP Recommended

Hi @Joyous-1234 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP OfficeJet Pro 9018E is connected but refusing to print, which can be frustrating. Here are some HP-based troubleshooting steps that might help:

 

Step 1: Restart Everything

  • Power cycle your printer, computer, and router.
  • Unplug the printer for 5 minutes, then restart.

 

Step 2: Check Printer Status

  • Open HP Smart and go to Printer Settings.
  • Ensure the printer is set as default and not paused.

 

Step 3: Run HP Print and Scan Doctor

  • Download HP Print and Scan Doctor here.
  • Run the tool to diagnose and fix connectivity issues.

 

Step 4: Reset Printer Network Settings

  • On the printer’s control panel, go to Setup > Network Settings > Restore Network Defaults.
  • Reconnect the printer to Wi-Fi and test printing.

 

Step 5: Update Firmware

 

Try these steps and let me know if the issue persists! We’ll get this sorted.

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution!  It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.