Printer shows active on app, but will not print

[Joyous-1234]

Printer is HP OfficeJet Pro 9018E. Printer is showing as connected on my app and active. When I go to print, I get an error message: We’re having trouble reaching the printer. Would you like to try again?

[Hawks_Eye]

Hi @Joyous-1234 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP OfficeJet Pro 9018E is connected but refusing to print, which can be frustrating. Here are some HP-based troubleshooting steps that might help:

Step 1: Restart Everything

• Power cycle your printer, computer, and router.
• Unplug the printer for 5 minutes, then restart.

 

Step 2: Check Printer Status

• Open HP Smart and go to Printer Settings.
• Ensure the printer is set as default and not paused.

 

Step 3: Run HP Print and Scan Doctor

• Download HP Print and Scan Doctor here.
• Run the tool to diagnose and fix connectivity issues.

 

Step 4: Reset Printer Network Settings

• On the printer’s control panel, go to Setup > Network Settings > Restore Network Defaults.
• Reconnect the printer to Wi-Fi and test printing.

 

Step 5: Update Firmware

• Go to HP’s support site and install the latest firmware update.
  https://support.hp.com/in-en/document/ish_1776648-1643972-16

Try these steps and let me know if the issue persists! We’ll get this sorted.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye