Printer to instant Ink connection issues

[Cheesy728]

I am unable to get my printer to connect to HP instant Ink. I am out of ink, and they normally send me some before I run out. I am able to print wirelessly, just  unable to connect to hp.

[Kumar0307]

@Cheesy728, Welcome to the HP Support Community! I’m here to help.

I see that the printer is not connected to the Instant Ink server. 

Restart the Wireless router and the printer.

Make sure the printer is connected to the internet.

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Let me know how it goes. 

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Have a great day!