Printer unable to connect to the Web Services Server

[KarenVierra]

I'm unable to "replace" my printer on my HP Instant Ink account, as I keep getting the error message:  "Printer was unable to connect to the Web services server...".  I see where there are several recent discussions here, on the same topic.  I'm adding this because I'm using Microsoft Windows 11.  I've tried all the steps suggested to fix this (i.e. re-booting printer and router, re-installing the printer through HP Smart, etc.), over the course of several days.  Everything else seems to be working; I can print from my PC, Laptop, and IOS device. 

HP Smart shows my printer and the ink levels just fine.  My HP Instant Ink Page is not able to connect to my printer.  I've noticed that, since I'm unable to connect to the printer server to update everything, the "Get the Most out of Your Printer" report now doesn't show my printer's new email address, as well.

I would like to ask if someone thinks there may or may not be an issue with the Port Settings, in the Print Server Properties Report?  I'm not technically qualified to figure out if this is a problem here, or not.

[Jay_G24 · Accepted solution]

Hi @KarenVierra,

I'd like to help!

I understand you are unable to connect the printer to the webservices.

Try the below suggestions -

Restart the computer, printer, and router

To resolve many connectivity issues, restart the computer, printer, and router.

NOTE: 

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.

Turn off the router by pressing the power button or disconnecting the power cord.

Turn off the printer.

Close all running programs on your computer, and then shut down the computer.

Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

Turn on the printer.

Turn on the computer.

Try to turn on Web Services.

If the issue persists, continue to the next step.

Let's disable webservices and re-enable it

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

---> click on webservices and remove webservices and re-enable it

If the issue persists,

Check the Internet proxy server settings

For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.

Locate the Internet proxy settings.

Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
The network settings menu displays with the proxy settings.
From the EWS, click the Web Services tab, and then click Proxy Settings.

Type the Address and Port values for your proxy server connection, and then click Apply.

Try to turn on Web Services.

Update the printer firmware

HP regularly releases printer updates. Updating the printer firmware might resolve the issue.

Refer -- HP Printers - Updating or Upgrading Printer Firmware 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!

[KarenVierra]

All the suggested steps were taken.  There are no proxy settings, and the firmware is up to date.