Printer unable to maintain IP address

[KidsNCookies]

Hello!

I have a Photosmart D110a printer that is unable to maintain a pulled IP address.  I had the printer for about a year and it had been working fine.  However, it randomly stopped holding onto a legitimate IP address and I have been unable to connect determine why.  Because of this, I am unable to connect to it wirelessly.  I CAN connect the printer to the wifi network.  The DHCP server sees it pulling an IP address.  However, the printer does not hold onto this IP address; instead, it immediately assigns itself a generic 168.254.x.x address.  After this, I am unable to connect to it wirelessly in any way because it's in a different vlan and traffic between networks is blocked.  I have done all the basic troubleshooting tasks: Restarted/unplugged the printer, Reset the printer to default settings, Erased all network information, Updated the driver on my PC, Ensured all software is up to date, etc.... I can connect to the printer via USB; however, this is very limiting. 

Is there a way to connect to the Admin portal (normally a web page) via USB or CLI? If not, are there any other troubleshooting tasks that I could perform?

Thanks!

[Irfan_06]

Hi @KidsNCookies,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that gets disconnected from the network intermittently.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware.

C) Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support