• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎02-28-2024 04:05 PM - edited ‎02-28-2024 04:43 PM

HP Recommended

So an unusual thing. We have several HP MFPs in our environment, and we use the DHCP reservation system. This works well for about every devices except for all the newer HPs in our environment (E77660 LaserJet, X55745, etc).  They appear to get their IP reservation, domain name, but not DNS servers.  Even when they pull a random (not reserved) DHCP address they don't see to populate those values. IIs this expected behavior for anything running FutureSmart? 

We use DHCP option 006 "DNS servers". 

I did check the box for "Enable DHCPv4 FQDN compliance with RFC 4702", but it didn't make any difference. 

---------------- TCP/IP ----------------
IPv4: Enabled
IPv6: Disabled
Host Name: Printer343
IPv4 Domain Name: somedomain.com
IPv6 Domain Name: Not Specified
Primary DNS Server: Not Specified
Secondary DNS Server: Not Specified
DNS(IPv6):
Not Specified

WINS Server: Not Specified
TCP Idle Timeout: 270 sec
----------------- IPv4 -----------------
Status: Ready
IP Address: 172.19.108.56
Subnet Mask: 255.255.252.0
Default Gateway: 172.19.110.1
Config By: DHCP
DHCP Server: 172.19.108.16
Bonjour Service Name: Not Specified
Admin Password: Specified

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.