Printer validation failed

[IOOF]

Trying to set up a smart tank 7602 on a hp laptop and keep getting printer validation failed. How do I fix

[zoey7886]

@IOOF, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding "Printer Validation Failed" Error on HP Smart Tank 7602! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're encountering a "Printer Validation Failed" error while setting up your HP Smart Tank 7602 on an HP laptop, follow these troubleshooting steps to resolve the issue:

Step 1: Check the Basics

• Ensure the Printer is On: Make sure your printer is turned on and connected to a power source.
• Check Connections: Verify that the printer is properly connected to your network or computer, either via Wi-Fi or a USB cable, depending on how you intend to set it up.

Step 2: Restart Devices

• Restart the Printer: Turn off your printer, wait a minute, and then turn it back on.
• Restart the Laptop: Reboot your HP laptop to refresh any potentially problematic configurations.

Step 3: Use the HP Smart App

• Download and Open HP Smart App: If you haven't already, download the HP Smart app on your HP laptop.
• Re-add the Printer: Use the app to add your printer and follow the on-screen instructions. Ensure your laptop is connected to the same network as the printer.

Step 4: Re-install Printer Drivers

• Uninstall Existing Drivers: Open the "Devices and Printers" section on your laptop, right-click your printer, and select "Remove device."
• Download Updated Drivers: Go to the HP Support website and download the latest drivers for the HP Smart Tank 7602.
• Install the Drivers: Run the downloaded driver installation and follow the prompts to complete the setup.

Step 5: Network Configuration

• Wi-Fi Setup Mode: If you're using a wireless connection, ensure that your printer is in Wi-Fi setup mode.
• Ensure Same Network: Confirm that both your printer and laptop are connected to the same Wi-Fi network.

Step 6: Reset Printer Network Settings

• Reset Wi-Fi Settings: Press and hold the Wi-Fi button on your printer for 3 seconds to reinitiate the wireless setup.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,