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‎06-02-2023 08:27 PM

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer
Operating System: Microsoft Windows 11

Suddenly, printer went offline. I looked at all google and hp support notes and I cannot find how to get back online.  Networking is working.  I've shut down printer, laptop and modem and no change.  HP print doctor won't connect either.  I need a real person to help.

Category:
2 REPLIES 2

‎06-03-2023 12:02 AM

HP Recommended

@DFneedhelp 

 

Welcome to HP Support Forum. Please use the following tips/instructions to fix:

 

    Windows: https://support.hp.com/us-en/document/ish_2026537-1681507-16

    Mac : https://support.hp.com/au-en/document/c04249334


Regards.

BH
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‎06-03-2023 11:52 AM

HP Recommended

NOT marked as solved, hence I'd suggest reading through very many threads, with almost identical issues

https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/bd-p/Printer-Wireless-Networking-...

 

or, in particular, my trials and tribulations 

https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/Password-reset-solved-wireless-Ne...

 

In short you need to set up your printer to "a new network", paying attention, not just to the passwords, but the router security protocol

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