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‎06-19-2024 12:23 PM

HP Recommended
Product: HP ENVY Photo 7164 All-in-One Printer

Recently my internet provider replaced my router.  Prior to the new router there were no problems.  Since then I am unable to print from any of my devices.  When I reboot the router and printer I’m able to print for a few days .  After that I am  unable to print.  I’ve contacted my ISP and they’ve done what they can from their end, but unfortunately it’s only temporary.

 

The tech at my ISP asked to see if there are any ports that they need to open to remedy this issue.

Thank you

Category:
1 REPLY 1

‎06-21-2024 05:19 AM

HP Recommended

Hi @hhamilton51,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Update the firmware. Click here

 

Perform the steps from this document and this should help. 

 

You may also refer to this document for further assistance on wifi connectivity issues.

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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