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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Printer will not connect to network

HP Recommended
HP Deskjet 3760 All in one printer
Android 8.0 Oreo and older

New printer, can't connect to network.

Press wifi button on printer then wps button on router, but printer won't connect to wi fi & blue light keeps flashing.

Have tried on daughters network & same thing happens. Can't move forward with it or even use it.

Any advice would be appreciated.



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HP Support Agent
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Hi @Lilyonthepond,


I'd like to help!


Please try the steps below to connect your printer to the network.-


● Press the Wireless button ((i)) and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.


--->On the printer control panel, press the Wi-Fi Direct button.

---> When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady. 

--->To find the Wi-Fi Direct name and password, press the Information button (i) for 3 secs to print a printer information page.

--->On your computer or phone go to wifi and connect it to your printer 

--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP 3700)

--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 

--->If prompted for a password, type 12345678. This is the default password.

--->Now open a browser and type

--->you will be able to access the printer's EWS page 

--->on the page, you will find network - click on it 

--->go to wireless and select wireless setup wizard

--->now select the network that you want your printer to connect to and type in the password 

--->the wireless blue light will stop blinking once the printer is connected 

--->then connect your phone back to your network


You may also refer to - No Connection after Router or Wi-Fi Settings Change


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


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