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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎03-21-2025 03:29 PM

HP Recommended
Product: HP Envy Printer

We have recently moved from a BT hub to EE. Initially our HP Envy printer was connected however having re-booted the WIFI, the printer will not reconnect to the WIFI. We have tried connecting using WPS and entering hub password into printer but continually getting the "not connected" message. Help!

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1 REPLY 1

‎03-28-2025 04:50 AM

HP Recommended

Hi @MRCRH,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble connecting the HP Printer to a new Wifi network. To help you better, we do need the model details to help with the accurate details.

In the meantime, please try the steps shared below and let me know if this helps resolve the issue.

Restore the printer to the original network settings 

● On the back of the printer, press and hold the Wireless button for at least three seconds.

● Please uninstall the HP Smart app --> restart the Device, the Wi-Fi router & Printer,--> install it back and Add the Printer.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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