Printer will not connect

[IanA6]

I have  anHP2800e printer, not matter how I connect, via WiFi or cable, the printer connects to scan both ways, but not to print.

[VikramTheGreat]

Hi @IanA6,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when scanning works perfectly, but printing refuses to cooperate. This usually points to a driver or communication issue rather than a hardware fault. Here’s what you can do:

1. Check Default Printer

• On your PC or Mac, go to Printers & Scanners.
• Make sure your HP DeskJet 2800e is set as the Default Printer.

2. Clear Print Queue

• Cancel all pending jobs.
• Restart the Print Spooler service (Windows) or reboot your Mac.

3. Update or Reinstall Drivers

• Download the latest full-feature driver/software for your model from HP DeskJet 2800e All-in-One Printer series | HP® Support.
• Remove the printer from your device list and reinstall it using the updated driver.

4. Check HP cApp

• Open HP app → Printer Settings → Diagnose & Fix.
• This tool often resolves print-only issues.

5. Firmware Update

• In the HP app, go to Advanced Settings → Printer Update.
• Install any available updates.

6. Connectivity Check

• If using Wi-Fi, ensure both the printer and the device are on the same network.
• If using a USB, try a different cable and port.

7. Test Print

• Print a Test Page from the printer’s control panel or HP app.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat