Printer will not print but in ready status

[Jenn5683]

will not print but shows it is in ready status. I have restarted my modem, restarted and reset my printer, there is ink in there properly, paper is in and I also tested to make sure it has good connection to my WiFi 

[Raj_05]

Hi @Jenn5683,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY Inspire 7958e printer is in "Ready" status but will not print, follow these troubleshooting steps.

Check Printer Queue

• On your computer, go to the Devices and Printers or Printers & Scanners section in Settings.
• Locate your printer, right-click it, and select See what's printing.
• Clear the print queue by canceling any pending print jobs.
• Try printing again.

Ensure Correct Printer Selection

• Ensure the correct printer is selected as the default printer.
• Right-click your printer in the list of devices and select Set as default printer.

Run HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool.
• Follow the on-screen instructions to diagnose and fix issues.

Verify Wi-Fi Connection

• Print a Wireless Network Test Report from the printer's control panel.
• Ensure your printer and computer are connected to the same network.

Check for Software and Driver Updates

• Visit the HP Support website and ensure you have the latest drivers for your printer model.
• Uninstall and reinstall the printer driver if necessary.

Disable Pause/Offline Mode

• Ensure the printer is not set to Pause Printing or Use Printer Offline:
  • Open the printer's properties.
  • Uncheck Pause Printing or Use Printer Offline if selected.

Test with Another Device

• Try printing from another device (e.g., smartphone or tablet) using the HP Smart App.
• If it prints successfully, the issue may lie with your computer setup.

[Raj_05]

Factory Reset the Printer

• Perform a factory reset:
  1. Go to the printer's Settings > Printer Maintenance > Restore Factory Settings.
  2. Reconfigure the printer on your network.

Run a Diagnostic Test

• Print a Self-Test Page or Quality Diagnostic Page directly from the printer's control panel.
• If it prints, the issue is likely with the communication between your computer and printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support