Printer will not print from browser

[6d7]

New modem installed. Wireless printer and desktop (Ethernet) is hooked up to new IP address. I can print documents from computer but can’t print anything from my browser 

[Hawks_Eye]

@6d7,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP printer is correctly connected to the new network since you can print documents from your computer, but there may be a communication issue between the browser and the printer. Try these troubleshooting steps.
 

Check Browser Print Settings

• Open the browser (Chrome, Edge, Firefox, etc.).
• Try printing using Ctrl + P (Cmd + P on Mac).
• Select the correct printer from the list.
• Click Print and see if it goes through.

Try Another Browser

• If you're using Chrome, try printing from Edge or Firefox.
• This will help determine if the issue is browser-specific.

Reset Browser Settings

• Go to browser Settings.
• Look for Reset settings to default (usually under Advanced Settings).
• Restart the browser and try printing again.

Clear Print Queue & Restart Print Spooler

• Press Win + R, type services.msc, and hit Enter.
• Scroll down to Print Spooler, right-click, and select Restart.
• Clear any stuck print jobs in Control Panel > Devices and Printers > Your Printer > See what's printing.

Disable "Save as PDF" Default

• Some browsers default to Save as PDF instead of sending jobs to the printer.
• Check the printer destination in the print dialog and ensure your HP printer is selected.

Reinstall the Printer

• Remove the printer from Control Panel > Devices and Printers.
• Restart your PC.
• Reinstall the printer using HP Smart or Add a Printer in Windows settings.

Check for HP Print Extension (Chrome/Edge)

• If using Chrome or Edge, install/reinstall the HP Print for Chrome extension from the Chrome Web Store.

I hope this helps.

Take care and have a good day.

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Hawks_Eye

HP Support