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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎11-23-2024 03:08 PM

HP Recommended
Product: HP OfficeJet 8022e All-in-One Printer

Will not print from my android phone. Works on laptop 

Category:
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1 REPLY 1

‎11-25-2024 12:45 PM

HP Recommended

Hi @stonichs3 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP printer is not printing from your Android phone but works fine with your laptop, it could be due to several reasons related to connectivity, settings, or app permissions. Here's a guide to help you troubleshoot and resolve the issue:

1. Check the Printer's Network Connection

  • Ensure that both your printer and Android phone are connected to the same Wi-Fi network.
  • Double-check your printer's Wi-Fi settings and make sure it’s connected properly. You can print a network configuration page from your printer to check its current network settings.

2. Update the HP Smart App

  • Ensure you are using the HP Smart app on your Android phone, which is the recommended app for HP printers.
  • Go to the Google Play Store, search for HP Smart, and check if there’s an update available for the app.
  • If you're using an older version of the app, updating it could fix any compatibility issues.

3. Restart the Printer and Phone

  • Turn off and restart your printer. Unplug it for about 30 seconds and then plug it back in.
  • Restart your Android phone to reset any network settings that may be causing the issue.

4. Check Printer’s Status in the HP Smart App

  • Open the HP Smart app on your phone and ensure the printer is showing as Online. If it shows "Offline," you might need to reconnect the printer.
  • If it shows "Offline," tap on the printer name in the app, and it should attempt to reconnect to the Wi-Fi.

5. Clear the Print Queue on Your Android Device

  • Go to Settings > Apps > HP Smart, and select Clear Cache. This can help clear any stored data that may be causing printing issues.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

Rachel571
I am an HP Employee

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