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Common problems for Connectivity Issues
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HP Recommended
HP OfficeJet Pro 7740 Wide Format All-in-One Printer

Printer will not print. It is connected to the WIFI. It will say printing but do nothing. 

1 REPLY 1
HP Recommended

Hi @clichenstein ,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

Update Firmware; Click here

 

Locate and run Diagnose & Fix in the HP Smart app for Mac and Windows computers.

  • Open the HP Smart app, and then open Diagnose & Fix.
  • If you do not have HP Smart, download it from HP Smart - Microsoft Store or HP Smart - Mac App Store.
  • Windows: Click the Diagnose & Fix icon 
     

     

     in the bottom-left corner.
  • macOS: Click your printer, click Printers in the top menu bar, and then click Diagnose & Fix.
  • Click Start.
  • NOTE: Do not close HP Smart while the troubleshooter is running.
  •  

     

  • Follow any instructions provided if any issues are found.
  •  

     

  • If the issue is not resolved, select one of the additional resources, or go to HP Customer Support and search for the specific issue or error message you are experiencing.

Remove and re-add your printer from the print queue to clear any error states.

  • Click the Spotlight icon 
     

     

    , and then search for and open Printers & Scanners.
  • Click the printer name, click Remove Printer or the Remove button 
     

     

    , and then click Remove Printer or Delete Printer when prompted.
  •  

     

  • Click Add Printer, Scanner, or Fax or the Add button 
     

     

    , select your printer in the list, and then click Add.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-
HP Community Moderator



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