Printer will not print word documents

[TomHopper]

Just set up OfficeJet Pro 6968.  Test prints work, but word document prints blank page

[Raj_05]

Hi @TomHopper,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 6968 is able to print test pages but is printing blank pages when you try to print a Word document, there could be a few different reasons for this issue. Here are some troubleshooting steps to help you resolve the problem.

1. Check your ink or toner levels: Make sure that your printer has enough ink or toner to print the document. If you're running low, replace the cartridges as needed.

2. Verify the document content: Open the Word document and make sure that there is actual content in it. Sometimes, a blank page might be the result of an empty or corrupted document.

3. Page setup and margins: Check your document's page setup and margins to ensure they are properly configured. Incorrect margins or page settings can sometimes lead to blank pages.

4. Printer settings in Word: Open your Word document and go to the "File" menu, then select "Print." In the Print dialog, make sure that the correct printer (HP OfficeJet Pro 6968) is selected. Also, check for any unusual print settings that might be causing the issue.

5. Update or reinstall printer drivers: Outdated or corrupt printer drivers can sometimes cause printing problems. Visit the HP website to download and install the latest printer drivers for your OfficeJet Pro 6968.

6. Restart your computer and printer: Sometimes, issues can be resolved by simply restarting both your computer and the printer. Turn off both devices, wait a few seconds, and then turn them back on.

7. Try a different program: To determine if the issue is specific to Microsoft Word, try printing from a different application, such as Notepad or a web browser. This can help you determine if the problem is with Word or the printer.

8. Print a different document: Create a new Word document with a simple text and try to print it. This will help you determine if the issue is specific to the original document.

9. Check for software updates: Ensure that your operating system, Microsoft Word, and the printer software are up to date. Sometimes, software updates can fix compatibility issues.

10. Print a test page from the printer itself: Most printers have a built-in self-test or diagnostic page feature. Refer to your printer's manual to print a test page directly from the printer. This can help you confirm if the printer is functioning correctly.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support 

[TomHopper]

Thanks, Alden for your detailed suggestions. 

I have tried--with no success--your suggestions 1,2,3,4,6,7,8,9, &10.   

As for your suggestion 5, Update Drivers: I continue to have difficulty trying to confirm I have the updated drivers, because the HP WEBSITE IS VERY DIFFICULT TO NAVIGATE FOR SIMPLE UPDATES!  I have tried to do so over 3 different days.  The HP website only allows me to download the HP Smart app.  I did.  Three times, cause that's what the HP website drove me to do.  That app does everything EXCEPT SHOW TO TO DOWNLOAD UPDATES...so I consider it to be a worthless junk app.

BTW, I was able to print several test pages, and some PDF files, all of which had very faint or no black ink--this AFTER I installed FOUR expensive brand new color and Black HP ink cartridges.  I reported that I had taken these steps to the worthless HP "Help" Chat Bots, which never responded directly to my pleas for help.  (That's why I had to go to your discussion group).

I just bought a new printer.  It is an Epson.  It works fine.

Does HP have a recycling program for junk printers?